• 0

Managing PPC Keywords

I had an email from a client this week. He was concerned that his Google advertising spend for the first quarter this year had almost halved compared to 2009. Was everything OK?

Yes, everything was OK . . . and still is. The number of clicks from the adverts was about the same as 2009, the Click Through Rate was better and the average Cost Per Click had dropped significantly.

The difference was all to do with ‘honing the keywords’. Making sure that every keyword was working in broad, phrase and exact terms, that negative keywords were kept up to date and bounce rates monitored.

He was no longer paying for irrellevent clicks, overpriced search terms or keywords with high bounce rates.

It’s the sort of work that requires marrying the PPC performance to the Analytics stats and making value judgements. It’s not rocket science but it does take some organisation, wading through hundreds (and hundreds) of keywords and checking performance levels against costs.

If there is an exciting side to Search Engine Marketing this isn’t it.
But get it right and you can cut Cost Per Click by up to 50%. In this case the Google spend for the quater was £1459 against £2684 the previous year. My client saved £1225 in one quarter on one AdWords Campaign, which is good for his business . . . and also good for mine.


  • 0

The Humble Newsletter

Category : newsletter , pr , press release

The current obsession with Twitter, Facebook and other social media of the moment means that good basic Newsletters and Press Releases are often overlooked in the marketing mix. Yet I regularly monitor sites where a simple newsletter will create a boost to search engine rankings and a big spike in web traffic – sometimes by 200% or 300%.

Of course to do this the Newsletter has to have something to say. Unsuccessful Newsletters are normally the ones where the company is scratching around for something to put in the monthly newsletter rather than publishing when there is something worthwhile saying. A subtle difference that often has a major effect on reader response.

Press Releases and Newsletters also speak directly to interested parties – potential customers who are already interested in what you do and what you have to say.

Once you get this right you can enhance your postings by incorporating social media tools like Twitter to expand your audience, and drive additional traffic to your site.


  • 0

Google Caffine

Google is in the process of changing it’s search algorithm. This will potentially effect every website listed on the search engine.

This latest update, called Caffine, was announced in August last year, but when the switch will come is not certain, although the general precdiction is that sometime around now is probable.

So what changes will Google make in the way it sorts it’s results?

Google focuses on the end user, and their experience surfing the web so:

Speed – we want faster results and we don’t want to wait an age for a site to download. Slow loading sites could find themselves drifting down the rankings. Want to check the spped of your site? Try this nifty free tool – www.tools.pingdom.com/fpt/

Content – site content and its relevance to the search terms will probably gain more weight.

Mixed Formats – results from Social Media sites like Twitter, MySpace and Facebook will almost certainly be included in the mix, promoting active sites while also giving ‘real time’ popularity to site rankings.

Domain – the links to the domain, domain age and the keywords contained in it will probably become more important.

So do you need to panic that your site will shortly disappear from Google’s searches? Well, no, not if your site is well designed and ethically optimised. But slow loading sites need to look at methods to speed up. There are plenty of ways that this can be achieved by using CSS, minimising Scripts and optimising images.

And if you aren’t aware of Social Media Marketing then you need to start paying attention and grasp the basics. This is often more difficult for smaller businesses with fewer resources but it may be necessary to get that Facebook page working and start Tweeting to stay ahead of the pack.


  • 0

Social Media Marketing – Over Rated and Over Hyped?

Category : Uncategorized

Spending time and money on social media marketing is a waste of resources for many companies. This may go against the current trend of Social Medial as the pot of gold at the end of the rainbow, but for many small businesses this is the reality.

So what is Social Media Marketing? Wikipedia describes it as:

“the use of social networks, online communities, blogs, wikis or any other online collaborative media for marketing, sales, public relations and customer service.”

There are a number of reasons to get involved with marketing your company/website via social media. There is the potential to reach a huge audience with all the benefits that can bring, and the search engines, especially Google, like websites with social media links which can improve your website PageRank.

But it’s not for everyone. A successful social media campaign needs time and people, two commodities that many small businesses don’t have. And a half-hearted campaign can do more harm than good. A Facebook page with no entries for 3 months makes a company look worse rather than better. The same can be said for a Blog, Twitter and any other media that requires regular attention – and nearly all do.

Larger companies don’t have this problem as they can employ a specialist or designate a member of staff to run the campaign, update entries and interact with potential customers. Most smaller companies don’t have that luxury.

There is also the product or service you provide to consider. Some don’t lend themselves to social media marketing as easily as others. So if you are thinking of starting a Social Media campaign ask yourself these questions:

  • Does your product or service lend itself to this kind of promotion?
  • Does your target audience use social media like Facebook, MySpace or Twitter?
  • Does your business have the resources to run and manage a campaign?

If the answer to any of these questions is not a positive ‘yes’ it may be better to target your marketing efforts elsewhere.


  • 0

What is Bounce Rate?

I often find myself talking to clients about ‘Bounce Rate’ and pages with a high or low BR. So what exactly is Bounce Rate and why is it important?

Bounce Rate is a term used in website traffic analysis to represent the percentage of visitors to a website who “bounce” away to a different site, rather than continue on to other pages within the site. It’s expressed as a percentage so a BR of 40% would indicate that four out of ten visitors ‘bounced’.

It’s well known that visitors arriving on the landing page of a new site spend only a few seconds deciding whether or not to stay. If they don’t like the page, they go.
A visitor can bounce by:

  • Clicking on a link on the landing page to a page on a different website
  • Closing the window or tab
  • Typing a new URL into the address bar
  • Clicking the Back button to leave the site
  • The session timing out

So Bounce Rate is a really good indicator of how ’sticky’ a website is. If the content is compelling visitors will stay and look at more pages on the site and will not be a ‘bounce’. The big question is why do visitors bounce away.

  • Page taking too long to load
  • Not the information they were seeking
  • Poor designed landing page
  • Only need information from the landing page (eg. company telephone number or email address)

At the top of the list is what I think is often the main culprit – slow loading pages. If visitors base their decision to stay or go within the first few seconds of landing on the page and it takes 20 seconds to load, many are not going to wait.

So if you have a site with a high Bounce Rate check your page loading times first. There are a number of free tools to do this like Dr. Watson – www.watson.addy.com – which will also check links and html.

So what is a good Bounce Rate?

According to Google.com analytics specialist Avinash Kaushik :

“It is really hard to get a bounce rate under 20%, anything over 35% is cause for concern, above 50% is worrying.”

Although this is a reasonable benchmark it depends on the how broad the site is – or how much of a niche it covers. The former will probably have a higher Bounce Rate because in SEO terms it probably throws a wider net, while the latter should be lower. Much will depend on the keywords targeted and marketing methods.

If you are having a problem with a high Bounce Rate don’t panic! Look at other indicators. Average time spent on the page, keywords used to get there, are these visitors new or returning, referring sites, etc. These can give you a greater insight into where your visitors are coming from and why they are bouncing away.


  • 0

5 reasons to build a relationship with an SEO specialist

The best results of any SEO (Search Engine Optimisation) campaign are usually achieved where the SEO consultant and business director/manager/department head work together. This sounds obvious but doesn’t always happen. The pressures of running a business often impact on communication and the SEO can be treated as a ‘bolt-on’ rather than a part of the marketing process. But there are 5 basic reasons why it’s worthwhile developing good communication with an SEO specialist.

1. You know your business

You know your business, probably better than anyone else and all that information you have about your customers, the competition, sales and your product or service can’t be communicated to an SEO specialist in a brief meeting. Regular communication provides the time to get the basics and the subtlies of the business across.

2. He/She knows SEO

You know your business but you may not know much about Search Engine Optimisation and Marketing a website. Regular communication with your SEO specialst will soon change that and as the relationship builds you will gain a greater understanding and gain your own insights into the type of marketing that will work for your business.

3. Exchange ideas

Exchanging ideas on how to tackle a campaign or a problem can be beneficial for both parties. Sometimes something that seems obvious to one will be a moment of enlightenment for the other.

4. Look Long Term

SEO is more a marathon than a sprint so take time to allow campaigns develop. Develop short term targets but don’t loose sight of the long term aims.

5. Be realistic

Working with an SEO specialist will give you a better insight on what can be achieved. It may be more than you thought possible and will help you to move beyond the ‘We will get you to number 1 on Google’ sales patter so liked by many companies who promise an instant fix for your website’s marketing woes . . . but rarely deliver.


  • 0

Top 10 UK Search Engines

Category : Uncategorized

When you check your listing on a browser which search engine do you use? A simple question but important because not all search engines are equal. According to the latest figures the top 10 UK Search Engines are:

1. Google UK
2. Yahoo UK
3. Ask Jeeves UK
4. Freeserve UK
5. Yell UK
6. Alta Vista UK
7. MSN UK
8. NTL World
9. Tiscali
10. Mirago

According to 2009 April 04 figures from Hitwise, the percentages of visitors looks like this:

1. www.google.com 72.68%
2. search.yahoo.com 16.29%
3. www.ask.com 3.96%
4. search.msn.com 3.52%
5. www.live.com 2.15%

These are stats for the USA but it is clear that Google has a similar market share here in the UK, in fact some UK stats suggest Google’s market share is closer to 85%.

So what does this mean for your website marketing and SEO campaigns?

1. Get listed on Google
2. Get listed on Google
3. Get listed on Google

Of course you don’t ignore the rest, especially Yahoo, but getting a good ranking on Google is a major priority.

And remember as well as the search engines listed above there are many specialist online directories and these could also be important to your business website.


  • 0

Optimisation is Not a One-off Event

Category : Uncategorized

Having an optimised website in this day and age is essential. But what does this really mean? When I talk about an ‘optimised’ site I consider:

  • Keywords researched and defined
  • Pages designed to target defined keywords
  • Incoming links established from other relevent websites

I could go into more detail but that, in essence, is it.

So once that’s all in place we can sit back and relax? Yes?
Well possibly, but most probably, No you can’t.

The web changes daily, hourly in fact, so if you want your site to stay in a reasonable position then you will need to nudge it along. It’s a bit like pushing a car from a standing start. The first bit is really hard, getting it moving from zero. But once it’s going you just need to keep the pressure on to maintain the momentum. If you stop pushing then the car will gradually slow to a standstill.

A website works in a similar way. Putting in the optimisation work at the beginning will give it a boost, but do nothing after that and you are a little further along the road but at a standstill.

So what do you need to do?

  • Keep link building
  • Update the pages
  • Review you keywords
  • Blog and/or Twitter what you are doing
  • Review performance through Analytics

For a small busy company it’s difficult to get to all this . . . which is why many employ an experienced SEO specialist


  • 0

PPC – The Cost Per Click is Rising

Pay Per Click (PPC) advertising is on the increase. I know this even without the latest stats because Cost Per Click prices are soaring as advertisers increase their bids to gain the top keyword spots. I do this for clients if necessary.

But it isn’t always necessary. Sometimes business owners want the top spot for a given keyword without assessing what happens after the advert has been clicked and the visitor arrives on the landing page.

As a PPC advertiser at this point you should be asking a few pertinent questions:

What happens next? Is the visitor staying to view the site? If not, why not? What is the Landing Page Bounce Rate? What pages are viewed next? And the most important question: What do you want the visitor to do? View a certain page, buy something, download a file/brochure/newsletter?

If you don’t know the answer to these questions you could end up paying for keywords with a high CPC pointing to a page with an 80%+ Bounce Rate. Yes, you are winning the bidding battle but you’re loosing the war, and wasting money in the process.

So if you are running a PPC campaign try asking yourself:

  • Am I targeting the best keyword(s) for my business?
  • Are there less competitive keywords with a better Click Through Rate (CTR)?
  • Is the advert giving out the right message?
  • Is the Landing Page designed to serve the advert?
  • Is the Landing Page performing?
  • Am I getting value for money from my PPC advertising?

You need to be able to answer these questions in a positive way, and not just once, but on a regular bass.


  • 0

The SEO Quick Fix

Category : Uncategorized

As search engines have become more sophisticated, so have the tricks and fixes used to gain a high rank. Search engine optimisers are often described as falling into two camps; ‘Black Hat’ and ‘White Hat’. I don’t know where these expressions came from but broadly speaking Black Hat is the use of underhand methods for gaining a top search engine position, while White Hat involves doing things by the rules as set out by the search engine companies. But there are grey areas where these two methods overlap.

Link building is a good example. Providing incoming links to your website is essential to gaining a decent PageRank and providing credibility for your site. The White Hat method would be to build the site, submit it to the search engines and allow links to come to the site naturally, through the interesting and original site content.

The Black Hat method would be to buy a batch of instant links from a ‘Link Farm’ and get a good PageRank that way.

So the conclusion might be that buying links is a Black Hat method. But this is not the case, as at the moment it is perfectly legitimate to purchase links from directory sites like Yahoo and Business.com. There are also a number of free directories that provide excellent and highly regarded links – DMOZ being the most obvious. This seems like a double standard so why has it happened?

One reason is that the good, legitimate directories usually access link requests manually at some point. This is considered to be much better than using an automated system which is more easily spammed and abused. It’s easy to fool a webot, but humans aren’t quite so gullible.

However, if you buy all these perfectly legitimate links and a few free links at the same time you might be penalised by some search engines for spamming. This is because too many incoming links arriving in a short period of time is similar to what might happen if you had gained the links from a link farm or something similar.

So we have the classic ‘grey area’ – buying links is bad in one way, but perfectly OK in another way.

So where does that leave us as far as SEO is concerned?

It think to understand this we need to look at a bit of SEO history.

At one time it was possible to rocket a new website to the top of the search engine rankings by just doing work on title and meta tags coupled with some decent headings and content. Long established companies with websites that were top of the rankings for their main keword(s) could be demoted overnight by a new site with no track record or business credibility. This obviously was not good for the end user, and this is why we have this grey area. The end user wants quality results on a search and the search engine company’s interests involve keeping the end user happy and selling advertising on their sites. People who manipulate the system to promote a particular company disrupt the system. So we have this game of ‘cat and mouse’ played across web.

When Google introduced PageRank it was their way of legitimising the best websites. The ones that were interesting would naturally have more links and a higher PageRank so would therefore rank higher in Google than a smaller site with few links – even if it were better optimised. The democracy of the web would rule!

Naturally the SEO community reacted to this by creating link exchanges, link farms, etc, which exploited the PageRank system. Google then reacted by penalising sites which suddenly acquired a large numbers of links and began the system of grading the incoming links for relevancy and quality.

This whole scenario has been played out across a number or SEO methods over the years. Hidden text, hidden links, doorway pages, keyword stuffing, comment tags, page duplication, multiple URLs, site duplication, the list grows year by year. For a company like Google it must be like building a nice smart dam and then having to constantly plug holes where the water keeps getting in.

As SEO ‘experts’ our focus is to promote the services or products of a particular website and company. A search engine’s focus is on its credibility as a tool for providing good quality information. When we manipulate the system to promote our website above others in the rankings, the search engines see this as undermining their credibility and so they take action to stop this happening.

SEO tricks and illusions are not good for the web community as a whole. When we use a trick to gain a high ranking position on search engines we are going against the original ethos of the web for the sake of personal gain.

If you are in SEO for the long haul then you will naturally steer away from quick fix tricks if you have any sense. But part of the problem will be whether this week’s piece of SEO wizardry, which is being touted as perfectly legitimate, may be on next week’s Search Engine blacklist.